Policies
We believe all our products to be of the highest quality. If for any reason you are not satisfied, please contact us via email at info@dabombseamoss.com
SUBSCRIPTION:
Cancellation of orders can only be made 6 hours after the order has been placed. Beyond that we will not be able to cancel the order as it has already started production.
WRONG ADDRESS:
The purchaser is responsible for making sure that the shipping address entered is a secure and accurate address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package. If the shipping company shows the package as having been delivered, then we will assume that it was delivered.
An order does not qualify for a refund if a package comes back to us as "insufficient" or "wrong address,"
If you realize there is a problem with your address, please contact us as soon as possible, and we will do our best to correct the issue.
SUBSCRIPTION:
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The subscription is available for all retail products.
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Customers will have the option to choose various forms of sea moss gel and sign up for subscriptions on a bi-weekly or monthly basis.
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Discounts are available on all recurring orders.
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Subscriptions are billed based on the frequency chosen (bi-weekly, monthly) and on the date started.
- You can cancel your subscription for any reason. Subscriptions need to be cancelled 3 business days prior to billing date. Once the subscription has been billed, we cannot provide a refund.
REPLACEMENT:
How to qualify for a replacement.
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If you received an incorrect or defective item.
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To complete your replacement, we require proof of purchase and proof of inconsistency or damage.
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In the event the product arrives damaged, you have 5 business days to request a replacement.
Cancellation of orders can only be made 6 hours after the order has been placed. Beyond that we will not be able to cancel the order as it has already started production.
WRONG ADDRESS:
The purchaser is responsible for making sure that the shipping address entered is a secure and accurate address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package. If the shipping company shows the package as having been delivered, then we will assume that it was delivered.
An order does not qualify for a refund if a package comes back to us as "insufficient" or "wrong address,"
If you realize there is a problem with your address, please contact us as soon as possible, and we will do our best to correct the issue.